Frequently Asked Questions

Our cashmere comes from the under fleece of Hircus goats, extraordinary animals that live in the mountains of China and Mongolia in extreme climatic conditions. In the spring, when the weather gets milder, the shepherd's collect the under fleece using a fine comb. This is the softest part of the goat, located under the chin. Each animal produces only 250 grams of cashmere per year. 

We buy the best and finest Cashmere wool directly from the countries of origin. Once the precious staple has been imported to Italy, a long and complicated transformation begins, from fleece to the making of the finished garment. 

With each item you buy comes our "How to treat your cashmere instruction" which goes into detail on how to wash your cashmere items, how to maintain them and how to get rid of piling. You can find specific care instructions in each product page too.

Yes, we offer free shipping worldwide on all orders above 100€.

The price of the shipment for orders below 100€ depends on the region you want our products to be shipped to.

Yes, we offer free returns for our customers who paid for the initial shipment.

Yes, we offer free exchanges for all of our customers. 

If you want to exchange your item for a more expensive one, you will have to pay the difference. In the same way if you want to exchange your item for a cheaper one you'll get the difference refunded or added as credit on your account. 

You can return your items for a full refund or exchange within 14 days from the delivery date. All returns need to be received in the original packaging (hence, within the anti-moth envelope) and in an unused and resalable condition.

We ship worldwide.

EU: If you are placing the order from a country in the EU there will never be duties payable.

US: All orders up to the value of USD800 will not incur customs charges or duties.

Australia : All orders up to the value of AUD1000 will not incur customs charges or duties.

Singapore & Hong Kong: The following countries have no charges and duties.

For all other countries, you might be liable for futy charges from your local customs authority.

We accept all payment methods: Visa, Visa Debit, Mastercard, Maestro, American Express, PayPal and Apple Pay.

No, an order can be placed without having an account. An account can be useful as it get easier and faster to place future orders. With an account you can also keep track of what you have purchased in the past.

Pantera Bianca never has seasonal sales. We offer the same fair price to our customers all year long. 

If you need to make any changes to your order, please send us an email at office@panterabianca.com as soon as possible and we will do our best to accomodate your request.