Frequently Asked Questions

The raw cashmere wool is white to white cashmere coming directly from Inner Mongolia. Due to the climatic conditions that the Hircus(Cashmere) Goats are exposed to they develop a unique fleece in that region, which makes the cashmere superior to any other cashmere gathered in other regions.

With each item you buy comes our "How to treat your cashmere instruction" which goes into detail on how to wash your cashmere items, how to maintain them and how to get rid of piling.

Generally, you should not wear your cashmere items on two subsequent days, as this stresses the cashmere fibres and may cause them to age faster. 

You also shouldn't wash your cashmere in the washing machine, but manually in cold water.

Once the cashmere starts to pile you should get rid of the piling using a delecate cashmere comb.

On each product page you can find our size and fit guide to help you find the best option. Size charts refer to the actual dimension of the garment.

Yes, we offer free shipping on all orders above 150€.

The price of the shipment for orders below 150€ depends on the region you want our products to be shipped to.

Yes, we offer free returns for our customers who paid for the initial shipment.

Yes, we offer free exchanges for all of our customers. 

If you want to exchange your item for a more expensive one, you will have to pay the difference. In the same way if you want to exchange your item for a cheaper one you'll get the difference refunded or added as credit on your account. 

You can return your items for a full refund or exchange within 14 days drom the delivery date. All returns need to be received in the original packaging (hence, within the anti-moth envelope) and in an unused and resalable condition.

We ship worldwide.

EU: If you are placing the order from a country in the EU there will never be duties payable.

US: All orders up to the value of USD800 will not incur customs charges or duties.

Australia : All orders up to the value of AUD1000 will not incur customs charges or duties.

Singapore & Hong Kong: The following countries have no charges and duties.

For all other countries, you might be liable for futy charges from your local customs authority.