Our products are proudly Made in Italy by experienced Italian artisans that work in the cashmere industry for over 30 years. All of our products undergo rigourous quality control to achieve a remarkable 'Made in Italy' standard. True craftsmanship is an art and as such rare to find. We are proud to incorporate this art in our collection.
Frequently Asked Questions
FAQ | Pantera Bianca
Products
Where do your materials come from?
Our cashmere comes from the under fleece of Hircus goats, extraordinary animals that live in the mountains of China and Mongolia in extreme climatic conditions. In the spring, when the weather gets milder, the shepherd's collect the under fleece using a fine comb. This is the softest part of the goat, located under the chin. Each animal produces only 250 grams of cashmere per year.
We buy the best and finest Cashmere wool directly from the countries of origin. Once the precious staple has been imported to Italy, a long and complicated transformation begins, from fleece to the making of the finished garment.
In our collection we use the 'Cariaggi Fine Yarn', which is known for their long fibres, which make the garments softer, more durable and pile less.How should you treat your cashmere garments?
With each item you buy comes our "How to treat your cashmere instruction" which goes into detail on how to wash your cashmere items, how to maintain them and how to get rid of piling. You can find specific care instructions in each product page too.
Shipping & Returns
Do you offer free delivery?
Yes, we offer free shipping worldwide on all orders above 100€.
The price of the shipment for orders below 100€ depends on the region you want our products to be shipped to.
Do you offer free returns?
Yes, we offer free returns for our customers who paid for the initial shipment.
Customers who benefitted from our "free shipment above 100€" will have the shipment cost of the return deducted from their refund.Do you offer free exchanges?
Yes, we offer free exchanges for all of our customers.
If you want to exchange your item for a more expensive one, you will have to pay the difference. In the same way if you want to exchange your item for a cheaper one you'll get the difference refunded or added as credit on your account.
What is your return policy?
You can return your items for a full refund or exchange within 14 days from the delivery date. All returns need to be received in the original packaging (hence, within the anti-moth envelope) and in an unused and resalable condition.
Which countries do you ship to?
We ship worldwide.
Do you have to pay duty and import charges?
EU: If you are placing the order from a country in the EU there will never be duties payable.
US: All orders up to the value of USD800 will not incur customs charges or duties.
Australia : All orders up to the value of AUD1000 will not incur customs charges or duties.
Singapore & Hong Kong: The following countries have no charges and duties.
For all other countries, you might be liable for futy charges from your local customs authority.
Website & Orders
Which payment method do you accept?
We accept all payment methods: Visa, Visa Debit, Mastercard, Maestro, American Express, PayPal and Apple Pay.
Do I have to create an account to place an order?
No, an order can be placed without having an account. An account can be useful as it get easier and faster to place future orders. With an account you can also keep track of what you have purchased in the past.
Do you have seasonal sales?
Pantera Bianca never has seasonal sales. We offer the same fair price to our customers all year long.
Can I change/cancel an order once it has been placed?
If you need to make any changes to your order, please send us an email at office@panterabianca.com as soon as possible and we will do our best to accomodate your request.